Privacy Policy

This Privacy Policy describes what information we collect, how we use it and under what circumstances we disclose it. Please read it carefully. The information shall be used in accordance with the EU General Data Protection Regulation (GDPR). If we update this policy, we will post any changes on our website.

Who are we?

In this policy, “we”, “our” or “us” refers to The Ralph Veterinary Referral Centre Plc. The legal information for which is:

The Ralph Veterinary Referral Centre Plc., website at www.theralph.vet, registered in England and Wales under company number 9905661, registered office 30 High Street, Great Bookham, Surrey KT23 4AG.

For the purposes of the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) 2018 we are the Data Controller.

What information do we collect about you?

We may collect and process information you give us, for instance by filling in paper or online forms or by contacting us by phone, email, post or otherwise. The information you give us may include your name, address, email address or phone number, as well as other personal and financial information. Financial information may include credit or debit card information, information about your bank account number and sort code or other banking information.

In the event that you apply for a job with us, we will require further professional information about yourself by way of a job application or your Curriculum Vitae.

In addition, when you visit our website we may automatically collect technical information including the Internet Protocol (IP) address used to connect your computer to the internet, and information about your site visit. This information may be collected using a website recording service.

How do we use your information?

Our lawful basis for processing your data is Legitimate Interests. We use the information we collect from you in a business operational capacity to provide you with the veterinary services that you have requested, to provide you with information by post, email, telephone or otherwise about those services and to notify you about changes to our services. We also process personal information to maintain our accounts and records and to support and manage our employees.

We may also use your information to notify you about news, events and other updates we consider may be of interest to you where you have opted in to receive such communications.

Where we store your Personal Data

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Disclosure of your information

We will never sell, trade, or give your personal information to others. However, we may share it with governmental, judicial or fraud prevention agencies to comply with our legal and regulatory obligations.

Access to your information and its correction

You have the right to ask us to provide a copy of the information we hold about you and to have information removed or any inaccurate information about you corrected. If you would like your information to be removed from our records or if your information requires amending, then we will endeavour to correct, update or remove your information as swiftly as possible.

You may contact us by email at dataprotection@theralph.vet or you may write to us at our registered office address: The Ralph Veterinary Referral Centre Plc., 30 High Street, Great Bookham, Surrey KT23 4AG.

Please note that while we will endeavour to make the updates as promptly as possible, communications may be sent using the original details until the changes have been processed.

You have a right to complain to the Information Commissioner’s Office (ICO) if you think there is a problem with the way we handle your data.

Our retention of your information

We take all reasonable steps to retain your personal information only for as long as reasonably necessary or as required by law. If you no longer want us to store your information, you may ask for it to be removed from our records. Please note that such removal may prevent us from supplying certain services to you.