FAQs

Common questions answered by us:

  1. What is physiotherapy?

    Physiotherapy includes a variety of different manual treatments and movements designed to restore and maintain mobility, function, independence and performance. A physiotherapist may also provide advice on lifestyle, activity and exercise, both for prevention of problems and to rehabilitate existing ones.

  2. What types of dogs and cats is physiotherapy helpful for?

    Physiotherapy can help a wide variety of dogs and cats, including for example:

    • Improving mobility and reducing discomfort in animals with long-term joint disorders
    • Speeding recovery following surgery and other traumatic events (rehabilitation)
    • Preparing animals for surgical procedures (prehabilitation)
    • Maintaining muscle mass and joint mobility in recumbent patients
    • Helping animals suffering from breathing and heart conditions
    • Maintaining and improving performance in working dogs and athletes

    Please contact us to see if physiotherapy is right for your particular patient or pet.

  3. What is a chartered physiotherapist?

    A chartered physiotherapist is a qualified member of their professional body, the Chartered Society of Physiotherapy (CSP). Through this membership they have committed themselves to providing high quality services and protecting the quality of physical treatments.

    Both Kim and Kaye are Chartered Physiotherapists specialising in Veterinary Physiotherapy.

  4. What services does The Ralph MPRS offer?

    Both Kim and Kaye are highly qualified and experienced veterinary physiotherapists and are able to provide a wide array of physiotherapy and rehabilitation treatments, including making splints and other types of
    supports. The Ralph MPRS also has a Laser therapy unit (see below).

    Hydrotherapy is one tool in the physiotherapy toolbox that we do not offer at this time. In cases where we feel that hydrotherapy is indicated, we will be happy to liaise with a local hydrotherapy provider on your behalf should you so wish.

  5. What areas does The Ralph MPRS serve?

    The Ralph MPRS covers central London, Greater London, Buckinghamshire, Berkshire, Surrey, (south) Oxfordshire, (east) Wiltshire, (north) Hampshire and (west) Hertfordshire.

    We are potentially also happy to travel to Bedfordshire and west Sussex so please contact us to discuss your requirements and we will do our best to serve you.

    Please note that unless you specifically request to see Kim or to see Kaye, we will typically assign the ongoing care of new patients to the physiotherapist that lives closest to your home to minimise the drive time and hence the potential charges.

  6. Where does The Ralph MPRS deliver its physiotherapy treatments?

    Depending on the individual case, we provide physiotherapy either at people’s homes or at veterinary practices.

  7. How long are your appointments and what are your prices?

    Our standard appointment length is 45 minutes, both for initial consultations and for subsequent sessions. Pricing is as follows:

    • Less than 45 minute drive time: £65 + VAT per appointment
    • 45-75 minute drive time: £75 + VAT per appointment
    • More than 75 minute drive time or within the A406 (London): £100 + VAT per appointment

    Longer (e.g. more complex and intensive cases) and shorter (e.g. some follow-up sessions) appointments are available and will be charged using the above prices as a guide. We are also happy to offer discounted rates for treating more than one patient from the same household during a single visit. Please contact us to discuss your requirements.

    Laser therapy-only appointments:

    We may decide to use Laser therapy as part of an overall physiotherapy treatment plan. In such cases there is no extra cost for this; it is included in the prices quoted above.

    Some patients (for example with wounds or skin disorders) are referred to us exclusively for Laser therapy. Laser therapy-only appointments are typically 30 minutes long and are priced as follows:

    • Less than 45 minute drive time: £45 + VAT per appointment
    • 45-75 minute drive time: £55 + VAT per appointment
    • More than 75 minute drive time or within the A406 (London): £75 + VAT per appointment
  8. When and how do you take payment?

    If at all possible, we prefer to take payment at the time of each appointment and an invoice will subsequently be emailed to you. Payments can be made at the end of each appointment in cash or via an online ‘cardless’ app.

    Payments that are not made at the time can subsequently be settled via online bank transfer or card payment.

  9. Is physiotherapy covered by pet insurance?

    Physiotherapy is covered by many pet insurance policies, typically as part of an ongoing claim. If you are a pet carer with an insured pet, we would recommend that you check this with your insurance provider.

  10. I am a pet carer. Can I contact you directly?

    Yes you can and we would love to hear from you! Please note that whenever we are contacted by pet carers, we will then contact your veterinary practice to let them know that you have been in touch, to get their approval to treat your dog or cat, and to find out about his/her medical history.

    Our services can only be provided with the consent of your veterinary practice.

  11. What happens after an appointment is booked?

    Having obtained a full medical history beforehand, we will perform a thorough initial assessment of all new patients and then recommend a course of treatments. In general this will involve a weekly appointment for several weeks or months. Some dogs and cats may benefit from longer, indeed lifelong, courses of treatment.

    Veterinary colleagues are kept up-to-date both after the initial appointment and throughout the course of treatment with typed clinical reports being emailed shortly after each session.

  12. What is Laser therapy and when is it used?

    Medical laser therapy is a form of electrotherapy which uses light (delivered as a single focused beam or as a set of pulsing beams) to transmit energy into tissues and have a biological effect.
    Advancements in technology have made delivering the treatment quick, efficient and safe.

    Laser therapy has a variety of uses in human and animal healthcare, one of which is in physiotherapy and rehabilitation; it is typically used in addition to other types of treatment as part of an overall physiotherapy protocol. Laser therapy may be used for example in some patients with joint, muscle, ligament or tendon problems; it may also be applied in the treatment of wounds and skin disorders.

    You can find out more about Laser therapy in this blog post.

  13. What Laser unit does The Ralph MPRS use?

    The Ralph MPRS uses the Chattanooga Intelect Laser. This is a versatile Laser which allows us to set the correct dosage and parameters and offers a variety of probes and light-emitting clusters. Overall this means that the Laser treatment can be tailored to the individual patient.
    Find out more about the Chattanooga Intelect Laser here.

  14. What is The Ralph and its relationship with The Ralph MPRS?

    The Ralph is a new multidisciplinary small animal specialist referral centre aiming to open in the M4-M40 corridor in 2018. It was named after Ralph, a cat that also inspired The Ralph Site, a non-profit pet bereavement support website and Facebook community.

    The Ralph MPRS is the first offering by The Ralph and Kim who leads the mobile service will be the Head of Physiotherapy & Rehabilitation at the new hospital.

  15. How can I find out more about The Ralph MPRS?

    To find out more please email Kim at kim@theralph.vet or call her on 0800 6894298; she would love to hear from you. You can also engage with us on our various social media channels – please like, comment, message or tweet!